User Journey Guide
Posted on: May 4, 2018 in Blog Help by Aimee Husband
We have created a little step by step guide to help you, our lovely customers to use our new system. We realise that not everyone is a computer genius so we hope this helps!
When raising your order we create you an account to view all your order details, but it does not let us create you a password. The first thing we need you to do is pop onto our website and click the Account tab at the top right hand side of the page.
As the system does not let us create you a password, you then need to click ‘Lost your password?’. You will then receive an email once you click this, you will be able to follow the steps in the email to reset your password to something you can remember. Once you have reset this you can log into your account.
Please note the email can be delayed and may end up in your junk/spam folders.
Once you are logged in your account page should look similar to the below image, to view your order you can click the view button. This will take you onto your order to see all the order details.
When you first get on to your order page it will have the order details at the top. If you scroll down the page you will be able to see where your Attachments section that has your Artwork and/or Proofs are to view. Once you click on the download/view button a file will download or open on your computer, open and view this file. For Artwork we will send a variety of designs for you to choose from, if you see one you like please select Yes from the drop down list under the download/view button and in the Feedback box please let us know which design you like best, you can type a very long paragraph in here, it is a never ending box! For Proofs please check all the spelling and the photos (if ordering ID badges), if you are happy with them please select Yes and pop in any feedback into the box. If things are not correct you can also select No and type in what needs to be amended. Once you hit the save button we will receive a notification email with your feedback and we will proceed with or update your order accordingly.
Once you are happy with your order we will send you a payment email, please wait for this email before trying to pay for your order as many customers are clicking the Re-Order button to pay. This then creates a complete new order and causes a bit of a pickle for us at our end. Once the payment email is sent the pay button will appear next to your order(please see below).
Once the payment email has been received you can click the Pay button and it will take you to the page below. After you have paid we will get your order into production and shipped out as fast as we can. Any future orders will be easier as it will just be a case of approving your proofs, you can still send us an email to raise your orders.