FAQ: How to Get to Grips with our New Website

FAQ: Pantones Explained

You’ve sent us your design or our artwork gurus have created a masterpiece for you – but you’ve been asked for a Pantone reference. What’s a Pantone? Why have we asked for that?

Pantone 
ˈpantəʊn/
noun
trademark
  1. a system for matching colours, used in specifying printing inks.

We know this might sound daft, but sometimes the colours print differently to what they appear on your screen.  The screen settings (brightness / contrast) etc all affect the way the colours are displayed on your screen, and they might look quite different on ours too! For example you might see this;

While we see this;

We would hate you to be disappointed with the final product so we use pantone colours to check the final printed colour.  If you know, or can find out, what pantone colours are used in your logo please email the colour references to us at artwork@imagin-badges.co.uk .

This information is important and helps us to help you!

FAQ: Can you design my badges?

Simple answer: Yes!

Our artwork gurus are ready to design your artwork. First they will need your logo, preferably in vector format (.eps, .ai or .pdf) but if not then send over whatever format you have.

Secondly, they need to know what information you would like on your artwork. How much text, partnership logos, telephone numbers etc can all affect how our guys make your designs. If you have a rough idea of how you would like your artwork to look, send it over and our artwork gurus will work their magic.

The artwork team will always try to do their best in terms of what you are after but please note some badge styles/finishes don’t work for everyone – it is very much dependent on your logo and information. If there is a problem our artwork team will be in touch to recommend and give advice for alternatives.

We don’t charge any artwork or set up fees so why not get in touch and see what we can design for you!

 

 

FAQ: How Do I Log In?

You’ve received an email to approve your artwork/proofs, you click on the link and.. Oh no, it’s asking for a username and password – did you ever have one? Have you forgotten?

Don’t worry! If you emailed us your order we will have created a user account on your behalf.  If you go to: https://imagin-badges.co.uk/my-account  you can login using your email address, then click the ‘lost your password’ link and an email will be sent with instructions to reset it – phew!

Occasionally (depending on your email settings) our password reset email goes to spam so please check there if you haven’t received it by the time you’ve made your cup of tea and came back.

Once you are logged in, click on the Account link at the top of the page and your orders will be displayed. Click ‘View’ on the latest order – your new order and the Attachments will be available for download half way down the page.

 

 

Once you have successfully logged in and viewed your artwork/proofs, if you are happy to go ahead, simply select yes from the drop down list and hit save. If you require updates, select not yet, leave any changes in the feedback box, and hit save. This will notify us automatically of your approval.

 

Simple as that!

Still having problems?

Don’t worry if you’re still having problems, either send us an email to info@imagin-badges.co.uk or give us a call on 01592 653 865, and one of the team will be more than happy to help you

FAQ: How Do I Send you My Data?

You’ve picked your artwork and it’s now time to send us the information that you would like printed on your badges – but how?! Panic over – we’ve made a handy guide on how best to send us the data.

Name Badges

We will need the list of names and job titles to print on the badges.  To make the process as smooth as possible it would be great if you can email us a spreadsheet with the data in there.  The ideal layout is shown below:

If you can’t manage this, don’t worry, please send us what you can and we will do the rest.

Once you have your information ready, please email it to artwork@imagin-badges.co.uk

Photo ID Badges

We will need the list of names and other information to print on the badges.  To make the process as smooth as possible it would be great if you can email us a spreadsheet with the data in there.  The ideal layout is shown below:

If you can’t manage this, don’t worry, please send us what you can and we will do the rest.

Each of our customers have a design appropriate to them, so take a look at your photo ID badge and be sure to supply all of the personal information for the badge wearer.  You may not have expiry dates on your design, but you might have a Staff ID number etc.

Once you have your information ready, please email it to artwork@imagin-badges.co.uk

Photos should be emailed to us as jpg files – rename the file to the staff members name.  Our team are experts in dealing with the photos and will take care of cropping the photos to the correct size.

Accuracy

It’s important that the information is correct, if we notice that there is a spelling error, we will bring it to your attention, but it is the customers responsibility to supply the correct data.  If the data is supplied to us with errors, the badges will be printed with errors and there will be additional charges to resupply the correct badge.

What clients are saying

Such a fantastic system and so easy to use! I particularly like being able to view the artwork

Andrea Fergusson Caroline Haslett Primary School

Good site, easy to use

Heather Sanders Bournes Green Infant School

Just recieved the name badges today, fast work. They look so super!!! Very smart! Just wanted to say a quick thank you for all our emails and your kind advice. Will definately be back and continue using Imagin…

Josie Easton Students Of Nature
Don’t just take our word for it Read All Reviews