Can I have my order tomorrow?
We often get asked whether we can dispatch orders the same day the order is placed. On some occasions this is possible, however, it is completely dependent on the product being ordered and the quantities. For example, our production times of our deluxe and premium name badges are considerably longer than our standard name badges. Therefore, it is unlikely that we can dispatch an order of deluxe or premium badges the same day an order is placed.
If you are in a hurry to receive your badges, please get in touch and we will be able to advise on how quickly we can produce your order.
You can call us on 01592 653 865, pop us an email to email@example.com, or even try our new live chat feature for an instant response!
How do I pay for my order?
Paying for your order is really easy. The quickest way to make payment is via card. Once we have received your proof/artwork approval, we will activate the ‘Pay’ button on your order. This can be accessed via the Account tab. Using this button will allow you to make payment online via card.
It is often misunderstood that the ‘Re-order’ button will allow you to make payment. This will in fact create a brand new order and you may risk being charged twice and receiving duplicate orders.
You can also make payment via BACs transfer or cheque. All the information you need is included in your payment link email. Please note, paying via BACs or Cheque can delay your order as we do not receive payment confirmation as quickly as card payments.
If you’re still unsure of how to make payment, give us a call and one of our sales administrators can take payment over the phone. Just be sure to quote your order number.
How do I send my badge data?
You’ve picked your artwork and it’s now time to send us the information that you would like printed on your badges – but how?! Panic over – we’ve made a handy guide on how best to send us the data.
We will need the list of names and job titles to print on the badges. To make the process as smooth as possible it would be great if you can email us a spreadsheet with the data in there. The ideal layout is shown below:
We will need the list of names and job titles, and staff pictures to print on the badges. To make the process as smooth as possible it would be great if you can email us a spreadsheet with the data in there. The ideal layout is shown below:
Each of our customers have a design appropriate to them, so take a look at your photo ID badge and be sure to supply all of the personal information for the badge wearer. You may not have expiry dates on your design, but you might have a Staff ID number etc.
Once you have your information ready, please email it to firstname.lastname@example.org
If you can’t manage this, don’t worry, please send us what you can and we will do the rest.
Photos should be emailed to us as jpg files – rename the file to the staff members name. Our team are experts in dealing with the photos and will take care of cropping the photos to the correct size. If you are unsure what format your pictures are, please just email what you have and we can advise whether or not these are usable.
It’s important that the information is correct, if we notice that there is a spelling error, we will bring it to your attention, but it is the customers responsibility to supply the correct data. If the data is supplied to us with errors, the badges will be printed with errors and there will be additional charges to resupply the correct badge.
User Journey Guide
We have created a little step by step guide to help you, our lovely customers to use our new system. We realise that not everyone is a computer genius so we hope this helps!
When raising your order we create you an account to view all your order details, but it does not let us create you a password. The first thing we need you to do is pop onto our website and click the Account tab at the top right hand side of the page.
As the system does not let us create you a password, you then need to click ‘Lost your password?’. You will then receive an email once you click this, you will be able to follow the steps in the email to reset your password to something you can remember. Once you have reset this you can log into your account.
Please note the email can be delayed and may end up in your junk/spam folders.
Once you are logged in your account page should look similar to the below image, to view your order you can click the view button. This will take you onto your order to see all the order details.
When you first get on to your order page it will have the order details at the top. If you scroll down the page you will be able to see where your Attachments section that has your Artwork and/or Proofs are to view. Once you click on the download/view button a file will download or open on your computer, open and view this file. For Artwork we will send a variety of designs for you to choose from, if you see one you like please select Yes from the drop down list under the download/view button and in the Feedback box please let us know which design you like best, you can type a very long paragraph in here, it is a never ending box! For Proofs please check all the spelling and the photos (if ordering ID badges), if you are happy with them please select Yes and pop in any feedback into the box. If things are not correct you can also select No and type in what needs to be amended. Once you hit the save button we will receive a notification email with your feedback and we will proceed with or update your order accordingly.
Once you are happy with your order we will send you a payment email, please wait for this email before trying to pay for your order as many customers are clicking the Re-Order button to pay. This then creates a complete new order and causes a bit of a pickle for us at our end. Once the payment email is sent the pay button will appear next to your order(please see below).
Once the payment email has been received you can click the Pay button and it will take you to the page below. After you have paid we will get your order into production and shipped out as fast as we can. Any future orders will be easier as it will just be a case of approving your proofs, you can still send us an email to raise your orders.
Need to re-order your name badges or ID cards?
We often get asked by our customers if we still have their name badge or ID card templates on file. Whether it has been a year or two, or even a few weeks, your badge templates are kept on file indefinitely so they are always available for reprinting.
Placing a new order is easy! Simply email the badge information (names/job titles/staff photographs) to us and we will be happy to process your new order. Furthermore, we will always supply a visual proof for your approval before going to print.
So don’t be shy…. it doesn’t matter if we haven’t heard from you in a while, we are always happy to help.
All our contact information can be found on the Contact Us page